Do Not Contact Behavior

Summary

Understand how do-not-contact settings affect messaging, enrollments, and compliance behavior.

Steps

1. Mark a contact as Do Not Contact.
2. Review campaign and messaging behavior for that contact.
3. Confirm opted-out contacts are excluded from outreach.

Expected Result

Opted-out contacts are protected across all outreach workflows.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Step 2

Troubleshooting

• If opted-out contacts receive outreach, pause enrollments and escalate immediately.
• If skips seem unexpected, verify contact-level opt-out flags.