Unsubscribe and Email Preferences

Summary

Understand unsubscribe handling and preference-aware outbound email behavior.

Steps

1. Use unsubscribe links in outbound emails.
2. Confirm opt-out behavior is reflected in contact state.
3. Avoid re-enrolling unsubscribed contacts into email sequences.

Expected Result

Email communication remains compliant and respects recipient preferences.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Step 2

Troubleshooting

• If unsubscribe link fails, retry using the latest email link.
• If unsubscribed recipients still receive email, pause outreach and escalate.