Troubleshooting

Why Aren't Leads Appearing?

Summary

Diagnose why new lead records are not showing in Contacts or workflow screens.

Steps

  1. Confirm lead submission returned a success state.
  2. Refresh Contacts and verify filters are not hiding records.
  3. Review recent import or deduplication outcomes.

Expected Result

You isolate whether the issue is submission failure, filtering, or delayed sync.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Desktop screenshot for Why Aren't Leads Appearing?: Confirm lead submission returned a success state.
desktop Confirm lead submission returned a success state.
Mobile screenshot for Why Aren't Leads Appearing?: Confirm lead submission returned a success state.
mobile Confirm lead submission returned a success state.

Step 2

Desktop screenshot for Why Aren't Leads Appearing?: Refresh Contacts and verify filters are not hiding records.
desktop Refresh Contacts and verify filters are not hiding records.
Mobile screenshot for Why Aren't Leads Appearing?: Refresh Contacts and verify filters are not hiding records.
mobile Refresh Contacts and verify filters are not hiding records.

Troubleshooting

  1. Validate required contact fields in the original submission.
  2. If imports were recent, wait briefly and reload.

Still blocked after following these steps?

Contact Support