Troubleshooting

Fix Campaign Enrollment Errors

Summary

Resolve enrollment blockers caused by contact eligibility, campaign state, or compliance validation.

Steps

  1. Verify selected contacts are eligible for enrollment.
  2. Confirm campaign steps pass compliance checks.
  3. Retry enrollment and review enrolled vs skipped totals.

Expected Result

Enrollment succeeds with expected skipped-contact behavior.

Screenshots

Visual reference aligned to each step with desktop and mobile variants.

Step 1

Desktop screenshot for Fix Campaign Enrollment Errors: Verify selected contacts are eligible for enrollment.
desktop Verify selected contacts are eligible for enrollment.
Mobile screenshot for Fix Campaign Enrollment Errors: Verify selected contacts are eligible for enrollment.
mobile Verify selected contacts are eligible for enrollment.

Step 2

Desktop screenshot for Fix Campaign Enrollment Errors: Confirm campaign steps pass compliance checks.
desktop Confirm campaign steps pass compliance checks.
Mobile screenshot for Fix Campaign Enrollment Errors: Confirm campaign steps pass compliance checks.
mobile Confirm campaign steps pass compliance checks.

Troubleshooting

  1. If many contacts are skipped, recheck do-not-contact status.
  2. If compliance blocks persist, revise flagged campaign content.

Still blocked after following these steps?

Escalate Enrollment Issue