Cancel or change your plan

You can cancel Pro at any time. You keep Pro until the end of the billing period you've paid for, then your account moves to the free plan.

Cancel Pro

1. In the sidebar, select Billing. On a phone, it's under More.
2. Under Cancel Subscription, select Cancel Subscription.
3. Read the message about what you'll lose, then select Yes, Cancel. To change your mind, select Keep Subscription instead.

You'll see "Cancellation scheduled. Pro access until" followed by the date. The plan card shows a "Canceling" badge with the same date.

Reactivate before your period ends

1. On Billing, find Reactivate Subscription.
2. Select Reactivate Subscription.

Your Pro plan continues and renews as usual. This only works until the date shown on the "Canceling" badge.

What happens when Pro ends

• Your plan changes to "Free Plan" and the free-plan limits apply. See Plans and limits.
• Your contacts, conversations, campaigns and content stay in your account.
• If you have more than the free plan allows, nothing is deleted. You just can't add more until you're under the limit.
• There are no refunds for part of a month.

To come back to Pro later, select Subscribe — $149/month on Billing.

If your last payment failed

While the plan card says "Payment Failed", the free-plan limits apply and the cancel option isn't shown. Update your card first. See Payment failed, or email support@ostira.com for help.

Delete your account instead

Deleting your account cancels Pro right away, not at the end of the period. See Delete your account and data.