Ostira

Troubleshooting

Google Calendar won't connect

Updated

When a connection fails, the Calendar page shows "Connection failed." with the reason. Find that reason below. To try again, follow these steps:

  1. In the sidebar, select Calendar.
  2. Select Connect Google Calendar, or Reconnect Google Calendar if you connected before.
  3. On Google's screen, choose your account and allow access to your calendar.
  4. Back on Calendar, check that the status says "Calendar connected".

Finish within 10 minutes, in the same browser where you started. See Connect Google Calendar.

The connection has to finish within 10 minutes, in the same browser, while you're signed in to the same Ostira account. This message means one of those wasn't true, for example you left Google's screen open too long or opened the link on another device. Start again from step 1 and finish in one go.

"Google Calendar access was not granted. Please try again."

You declined on Google's screen, so Ostira got no access. Start again and allow access to your calendar.

"No authorization code received from Google. Please try again."

Google sent you back without finishing. Start again from step 1.

"Could not complete the connection. Please try again."

Ostira couldn't finish setting up the connection with Google. Start again from step 1. If it keeps failing, email support@ostira.com.

Leads see "Failed to fetch availability"

Your calendar shows as connected, but Ostira couldn't read your Google Calendar. This can happen if Ostira's access was removed in your Google account. Select Reconnect Google Calendar and allow access again.

Leads see "No available slots this week."

Ostira offers only times inside your availability hours that are free on your primary Google Calendar. If your calendar status says "Not connected", connect it first. Otherwise, widen your hours:

  1. In the sidebar, select Profile.
  2. Under Calendar & Availability, add or change your time slots.
  3. Select Save availability.

See Booking links and reminders.

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Still stuck? Email support@ostira.com.