When Ostira hands a lead to you
Updated
Ostira hands a lead to you when the lead is ready, when a person should answer, or when Ostira can't keep going. This page lists each reason and how you're told.
How you're told
- Ostira emails your account address with a link to the conversation. The subject starts "Ostira handoff:" and gives the lead's name and the reason, like "Financing came up".
- In the thread, What Ostira learned shows the reason next to Handed to you.
- An unread count shows on Conversations in the sidebar, or on Inbox on a phone. The thread shows under Needs you with a dot.
- For some reasons, Ostira also leaves a suggested reply on the thread. See Review Ostira's suggested drafts.
Opening a thread marks its alerts as read. To clear every alert at once, select Mark all read at the top of Conversations.
Reasons Ostira hands a lead to you
| Reason | What Ostira does | Thread status after |
|---|---|---|
| The lead answered all four questions | Scores the lead and stops replying | Qualified · handed to you |
| The lead asks for you | Replies to the lead, then pauses and leaves a draft | Ostira paused · needs you |
| The lead sounds frustrated | Replies to the lead, then pauses and leaves a draft | Ostira paused · needs you |
| The lead seems confused and Ostira isn't sure how to answer | Replies to the lead, then pauses and leaves a draft | Ostira paused · needs you |
| The lead or Ostira's reply mentions financing or an offer | Doesn't send its reply and keeps it as a draft | Ostira paused · needs you |
| Ostira's reply fails the Fair Housing check | Doesn't send its reply and keeps it as a draft, reworded where it can | Ostira paused · needs you |
| The lead's reply might mean "stop", like "not interested" | Doesn't answer. The email asks you to check before replying. | Ostira paused · needs you |
| The lead never replied to Ostira's two follow-ups | Stops writing | Gone cold |
| Your free plan's 10 AI replies for the month are used up | Doesn't answer and sends nothing to the lead | Ostira paused · needs you |
When the monthly limit pauses a thread, it shows "Ostira paused — plan limit reached" with an Upgrade plan button. See When you reach a free-plan limit.
When a lead asks to stop
If a lead clearly asks not to be contacted, Ostira doesn't hand them to you to answer. It marks them Do Not Contact, sends one short confirmation, removes them from your campaigns and lets you know in the app. See Do Not Contact and unsubscribes.
What you can do next
- Reply yourself, or hand a paused thread back to Ostira: Take over a conversation and hand it back.
- If a lead got no reply and you don't see why: Ostira didn't reply to a lead.
Was this helpful?
Still stuck? Email support@ostira.com.